Color analysis quiz › Contact
Contact
One email address, one inbox, and a real reply. Use the address below; there is no ticket system and no chatbot in between.
We aim to reply within two business days. Include the email you used at checkout and the approximate date, but never send full card details.
What to use it for
| Topic | What to include | What happens next |
|---|---|---|
| Report access | The checkout email, the season and the date. | We resend the private report link or help you reopen it. |
| Refund | Order reference and the reason; the refund policy is the contract. | Eligible Pro purchases are refunded within the stated window. |
| Correction | The URL, the sentence and the source you believe is right. | We check it, correct it and record the change on the page. |
| Privacy | The request and enough information to locate the record. | We confirm what we hold and delete what we can under the policy. |
| Press or research | Outlet, deadline and the specific claim you are checking. | We answer with sources or say we do not know. |
What we cannot do by email
- We cannot turn a photo into a professional draping session. If you need a high-stakes answer, book an in-person analyst.
- We cannot give medical or dermatological advice about rosacea, pigmentation or skin conditions.
- We cannot promise a reply time during a launch or a holiday period, though we still aim for two business days.
This page is the contact route for the site and the merchant-of-record records. It is not a phone support line.
How this page was checked
Sources and dates are stated above where a claim is made. Method pages are checked against the code that ships here; competitor prices are checked against the provider’s public page on the date shown. Corrections: billing@seasoncolortest.com.